Manage Services Modelling

MANAGED SERVICES MODELLING
Managed Services Modelling provides clients with qualitative and quantitative assessments to assist with aligning business objectives to the vendor services to ensure sustainable operations
Components include: | |
Business requirements and priority validation | |
Service delivery processes | |
Service delivery metrics, costs and reporting | |
KPI and service level objectives and agreements | |
Vendor Product Roadmaps | |
Service provider Support capabilities | |
Governance model to ensure cost effective sustainability based on risk and alignment to business priorities |